Reviewing Telephony and IP Phones
- Comparing Legacy and IP Telephony Technology
- Cisco Architecture for Voice, Video and Integrated Data
- Networking Terms and Concepts
Introducing Cisco IP Phones
- Cisco IP Phone Overview
- IP Phone Startup Process
- Cisco CallManager Functions
Connecting End-User Devices
- Connecting an IP Phone
- Buttons and Hardware
- Getting Help on a IP Phone
- Device Information
- Modifying DHCP Settings
- Configuring IP Settings
- Configuring VLAN Settings
- Configuring TFTP Options
- Configuring Ports
- Call Statistics Screen
- Vital Statistics
- End-User Training Aids
Navigating Cisco CallManager
- Navigation
- Multilevel Administration Access
- Cisco CallManager Administration Menus
- Manual IP Phone and Directory Number Configuration
- Configuring IP Phone Auto registration
- Adding Users and Customizing User Options
- User Logon and Device Selection
- Call Forward
- Speed Dials
- Cisco IP Phone Services Subscription
- Personal Address Book and Fast Dials
- Message Waiting Lamp PolicyPersonalizing Device and Web Page Locale
Configuring User Features
- Core IP Phone Features
- Enhanced IP Phone Features
- Working with Softkey Templates
- Call Park, Call Pickup, and Cisco Call Back
- Barge and Privacy
- Cisco IP Phone Services
- Cisco CallManager Extension Mobility
- Client Matter Codes and Forced Authorization Codes
- Call Display Restrictions
- Malicious Call Identification
- Multilevel Precedence and Pre-emption
Using BAT, Remote Monitoring, and Troubleshooting
- Introducing the Bulk Administration Tool
- Monitoring the Cisco IP Phone Remotely
- Troubleshooting the Cisco IP Phone