Implementing Cisco IOS Unified Communications vV1.0

The target audience for this course is as follows Network Administrators Network Engineers Network Managers Systems Engineers

The secondary audience for this course would be Network Designers.

• Explain the benefits and components of Cisco Unified Communications system
• Describe how traditional telephony systems operate
• Describe the basic operation, protocols, components involved in a VOIP call and configure a gateway to support these call
• Implement Cisco Unified Communications Manager Express to support a single site.
• Install Cisco Unity Express, configure Cisco Unity Express Auto Attendant and troubleshoot Cisco Unity Express.
  Describe and implement the Cisco Smart Business Communications System using the Cisco Configuration Assist.

Cisco Unified Communications Systems Introduction

• Introducing the Cisco Unified Communications System
• Understanding Cisco Unified Communications Applications

Traditional Telephony Operations

• Understanding Traditional Telephony
• Introducing Analog Circuits
• Introducing Digital Circuits

VoIP Fundamentals

• Understanding Packetization
• Introducing VoIP Signalling Protocols
• Implementing VLANs, Trunks and Inter VLAN Routing
• Preparing the Network to Support Cisco Unified Communications
• Connecting a VoIP System to a Service Provider Network
• Understanding Call Setup and digit Manipulation
• Describing QoS

Cisco Unified Communications Manager Express Implementation

• Introducing Cisco Unified Communications Manager Express
• Defining Ephone-dn and Ephone
• Configuring Cisco Unified Communications Express Manager to Support Endpoints
• Implementing Basic voice Features
• Maintaining a Cisco Unified Communications Manager Express System

Cisco Unity Express Implementation

• Introducing Cisco Unity Express
• Implementing Cisco Unity Express

Cisco Smart Business Communications System Implementation

• Introducing the Cisco Smart Business Communications Systems
• Implementing the Cisco Smart Business Communications Systems voice Features
• Implementing Additional Cisco Smart Business Communications Systems Features
• Maintaining a Cisco Smart Business Communications Systems