Module 1: Cisco Unity Connection Basics
Identifying the Supported Platforms for Cisco Unity Connection
- Identifying the Functions, Capacity, and Features of Cisco Unity Connection
- Identifying the Server Platforms Available for Running Cisco Unity Connection
- Understanding the Supported Desktop Browsers to Access Cisco Unity Connection
Reviewing Deployment Models for Cisco Unity Connection
- Standalone Deployment Model
- Digital Networking Deployment Model
- Active-Active High-Availability Deployment
- Digital Networking with Active-Active Pairs
- VPIM Networking
Licensing for Cisco Unity Connection
- License Features and the FlexLM Process
- Workspace Licensing
- License Installation Process
Identifying Integration Options for Cisco Unity Connection
- Integration Capabilities of Cisco Unity Connection
- Extended Integration Options and Features Available with Cisco Unity Connection
- VPIM Networking Options with Cisco Unity and Cisco Unity Express
- VPIM Networking Using the Cisco Unified Messaging Gateway
Module 2: Installation of Cisco Unity Connection
Gathering and Verifying Installation Information
- Identifying Hardware and Software Requirements
- Identifying Browser Requirements
- Configuring the Hardware Platform
- Verifying DNS Registration Options
- Gathering Network and Administration Information
- Operating the Cisco Unified Communications Answer File Generator
- Troubleshooting Network Errors During the Installation
Installing Cisco Unity Connection
- Navigating Within the Installation Wizard
- Starting the Installation
- Performing Post-Installation Tasks
Initializing Cisco Unity Connection Services
- Examining Installation Log Files
- Changing the Default Application User Passwords
- Activating Additional Cisco Unity Connection Services
Setting Up Administrator Workstations
- Configuring Browser Settings
- Installing and Activating the Real-Time Monitoring Tool
Installing a Second Node to Initiate Active-Active Redundancy
- Verifying First-Node Parameters
- Adding the Second Node to the Cluster
- Installing the Second Node
- Verifying Installation
Module 3 – Integrating, Troubleshooting, and Monitoring Cisco Unity Connection
Implementing Dial Plans
- Dial Plan Implementation
- Adding, Modifying, and Deleting Partitions
- Adding, Modifying, and Deleting Search Space
Managing Call Routing
- Implementing Call Routing
- Managing Direct Incoming Call Routing
- Managing Forwarded Incoming Call Routing
Managing System Settings
- Managing Class of Service
- Managing Templates
- Managing Handlers
- Managing Directory Handlers
- Managing Interview Handlers
- Managing Conversations
- Managing Digital Networking Locations
- Managing VPIM Locations
- Managing Enterprise Parameters
- Managing Service Parameters
Integrating the Phone System
- Integrating Cisco Unity Connection to Cisco Unified Communications Manager
- Integrating Cisco Unity Connection to Cisco Unified Communications Manager Express
Integrating Cisco Unity Connection with Cisco Unified Communications Manager and Microsoft Active Directory
- Integrating Cisco Unity Connection to Cisco Unified Communications Manager
- Implementing the Integration of Cisco Unity Connection to Cisco Unified Communications Manager
- Integrating Cisco Unity Connection to Microsoft Active Directory
- Implementing the Integration of Cisco Unity Connection to Microsoft Active Directory
Monitoring and Troubleshooting using Cisco Unity Connection Serviceability
- Verifying Feature Service Activation and Obtaining Serviceability Reports
- Configuring Micro Traces for Individual Processes and Macro Traces for Features and Functions
- Viewing Filtered Alarms
- Configuring SNMP Support
Implementing Redundancy and Networking
- Implementing an Active-Active Redundant Cisco Unity Connection Cluster
- Implementing Digital Networking Using Fully Meshed Network Connections
- Implementing VPIM Networking Using Fully Meshed Network Connections
Managing Disaster Recovery for Cisco Unity Connection Data
- Activating the Agents and Assigning Duties
- Managing Backup Devices
- Managing Backup Schedules
- Starting a Manual Backup and Verifying Completion
- Restoring a Backup File and Viewing the Restore Status
- Operating Disaster Recovery from the Command-Line Interface
Module 4: Migration to Cisco Unity Connection Using COBRAS
Reviewing the Features and Functions of the COBRAS Tools
- COBRAS Features
- COBRAS Functions and Operations
Operating the COBRAS Tool
- Operating the COBRAS Export Tool
- Operating the COBRAS Import Tool
Module 5: Configuration of Cisco Unity Connection Global System Operating Parameters
Reviewing the Incoming and Outgoing Call Flows
- Incoming Call Flows
- Incoming Call Handling Components
Setting Up User Workstations
Implementing the Dial Plan
Managing Templates
Managing Classes of Service
Managing Message Storage and Networking
Managing System Settings
- General System Settings
- LDAP System Settings
- SMTP System Settings
- Advanced System Settings
Module 6: Configuration of Cisco Unity Connection User Operation
Managing Individual Users
Managing Multiple Users
Managing Distribution Lists
Implementing Secure Messaging and Cisco Unity VMO
Reviewing the Audiotext Application Design Process
- Analyzing the Audiotext Requirements
- Lay Out the Application in a Graphical Format
- Defining the Audiotext Application Components and Actions