Establishing Baseline Documentation and Determining a Troubleshooting Strategy
- Course Introduction
- Establishing a Baseline
- Baselining Tools
- Guidelines for Creating Network Documentation
- Determining an Effective Troubleshooting Strategy
- Troubleshooting methodologies
- General troubleshooting process
- Gathering symptoms
Isolating and Correcting Problems at the Physical and Data Link Layers
- Common Symptoms of Problems at Physical and Data Link
- Troubleshooting Ethernet Switching
- Troubleshooting the WAN
- Guidelines for isolating and correcting physical and data link problems
Resolving Problems at the Network Layer
- Review of IP
- Review of Routing
- Troubleshooting OSPF
- Troubleshooting EIGRP
- Guidelines for isolating and correcting network layer problems
Upper Layer Problems
- Review of TCP/UDP and Applications
- Troubleshooting Access Control Lists
- Troubleshooting NAT/PAT
- Implementation Commands
- Vrification Commands
- Troubleshooting DHCP
- Securing Access
- Guidelines for isolating and correcting upper layer problems
Optional Topics and Mastery Labs
- Overview of BGP
- Password Recovery
- Loss of IOS Recovery
- Route Redistribution
- IPv6
Labs
- Lab 1: Establish a baseline for the student pod
- Lab 2: Use debug and show commands on Cisco router and switch
- Lab 3: Document the baseline for an end system (Linux server)
- Lab 4: Trouble ticket: Ethernet VLAN problem
- Lab 5: Trouble ticket: Ethernet Trunking problem
- Lab 6: Trouble ticket: VTP and Spanning Tree problem
- Lab 7: Trouble ticket: Frame Relay problem
- Lab 8: Trouble ticket: PPP/HDLC/CHAP problem
- Lab 9: Trouble ticket: IP addressing problem
- Lab 10: Trouble ticket: RIP problem
- Lab 11: Trouble ticket: OSPF problem
- Lab 12: Trouble ticket: EIGRP problem
- Lab 13: Trouble ticket: ACS problems
- Lab 14: Trouble ticket: NAT/PAT problem
- Lab 15: Trouble ticket: DHCP problem
- Lab 16: Trouble ticket: SSH problem
- Lab 17: Optional trouble ticket: BGP problem
- Lab 18: Optional trouble ticket: Route Redistribution problem
- Lab 19: Optional trouble ticket: HSRP
- Lab 20: Optional trouble ticket: IPv6