Beskrivelse This one-day instructor-led clinic prepares students who are currently providing end-user support in a Microsoft Windows® XP operating environment with a review of the objectives covered on the Microsoft Certified Desktop Support Technician (MCDST) certification exams.
Forudsætninger
Delegates are required to meet the following prerequisites:
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Have experience with resolving issues for end users who are running Windows XP
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Be employed in an end-user or helpdesk support role at the 200 level (this translates into Tier 2 or Tier 3 helpdesk staff)
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Have knowledge of configuring and using Microsoft Office applications
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Have 50%–75% of the skills reflected in the preparation guides for exams 70-271 and 70-272
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Weakest skill areas may include:
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Navigating the Windows XP UI
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Verifying which security settings are being applied locally and from a domain via local and domain group policies
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Working with Internet Explorer Security and Privacy settings
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Troubleshooting IP communications
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Flere informationer
This clinic is intended for current Windows XP end-user support personnel who are currently at a skill level comparable to a 200–300 level expertise and will typically be considered Tier 2 or Tier 3 level end-user support.
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Prepared to take exam 70-271, Supporting Users and Troubleshooting a Microsoft Windows XP Operating System; this includes:
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Troubleshooting the installation of a Windows XP desktop operating system
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Managing and troubleshooting access to resources
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Configuring and troubleshooting hardware devices and drivers
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Configuring and troubleshooting the desktop and user environments
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Troubleshooting network protocols and services
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Prepared to take exam 70-272, Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; this includes:
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Configuring and troubleshooting applications
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Resolving issues related to usability
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Resolving issues related to application customization
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Configuring and troubleshooting connectivity for applications
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Configuring application security
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Troubleshooting an Installation of Windows XP Home or Windows XP Professional
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Managing and Troubleshooting Access to Resources
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Configuring and Troubleshooting Hardware Devices and Drivers
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Configuring and Troubleshooting the Desktop and User Environments
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Troubleshooting Network Protocols and Services
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Session Review
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Configuring and Troubleshooting Applications
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Resolving Issues Related to Usability
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Resolving Issues Related to Application Customization
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Configuring and Troubleshooting Connectivity for Applications
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Configuring Application Security
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Session Review
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Exam 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
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Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System