Beskrivelse This two-day instructor led course will provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.
Forudsætninger
Delegates should meet the following pre-requisites:
- Attend Course M2261: Supporting Users Running the Microsoft Windows XP Operating System
- Experience using Microsoft Office as a general user.
- Experience using a Microsoft Windows operating system such as Microsoft Windows XP
Næste kursusdatoer
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Flere informationer
This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP. This is the second course in the Microsoft Certified Desktop Support Technician curriculum.
- Configure and troubleshoot applications.
- Set application compatibility settings.
- Troubleshoot application installation problems.
- Configure and troubleshoot e-mail account configurations, Internet Explorer and Outlook Express.
- Configure the operating system to support applications.
- Configure and troubleshoot file system access and file permission problems on multi-boot computers.
- Resolve issues related to usability of applications.
- Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
- Resolve issues related to customizing Internet Explore, Outlook Express and the operating system.
- Configure and troubleshooting connectivity for applications.
- Configure application security.
- Identify and troubleshoot problems related to security permissions.
- Answer end user questions related to application security settings
Introduction to Desktop Application Support
- Overview of Desktop Application Support
- Overview of the Windows System Architecture
- Overview of Application Installation
Introduction to Troubleshooting Applications
- Troubleshooting MS-DOS-Based and Win16 Applications
- Troubleshooting Win32 Applications
- Troubleshooting Application Compatibility Issues
- Troubleshooting Security Issues Related to Applications
Supporting Microsoft Internet Explorer
- Configuring General Settings
- Configuring Security and Privacy Settings
- Configuring Content Settings
- Configuring Connectivity Settings
- Configuring Program and Advanced Settings
- Customizing Internet Explorer
Supporting Outlook Express
- Configuring Outlook Express for Email
- Managing Outlook Express Data
- Configuring Outlook Express for Newsgroups
Supporting Microsoft Office
- Introduction to Supporting Microsoft Office
- Supporting Office Installation
- Supporting an Upgrade
- Managing Office Security and Recoverability
- Managing Office Language Features
Supporting Microsoft Outlook
- Configuring Outlook
- Managing Outlook Data
- Troubleshooting Outlook
This course will help the student prepare for the following Microsoft Certified Professional exam:
- Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System