ITIL Service Management Practitioner Certificate
Overview:
The
certification is intended to promote ITIL ‘Best Practice’ in
Service Level Management, and allows the attendees the opportunity
to explore all aspects of Service Level Management in detail,
through a series of lectures and exercises.
Target Audience
The courses are suitable for those IT Managers and Practitioners
who have been in IT for at
least five years, have relevant experience and hold the ISEB/EXIN
Foundation Certificate in
IT Service Management.
Prerequisites
Experience in IT Service Management and holder of ISEB/EXIN
Foundation Certificate in IT
Service Management
Requirements:
| Required Exams |
|
| Problem Management
Practitioner |
Problem Management (PMP) (3 days) |
| Change Management
Practitioner |
Change Management (CHMP) (3 days) |
| Service Level Management
Practitioner |
Service Level Management (SLMP) (3 days) |
| Configuration Management
Practitioner |
Configuration Management (COMP) (3 days) |
| Service Desk & Incident
Management Practitioner |
Service Desk and Incident Management
(SDIP)
(3 days) |