ITIL Service Manager Certificate
Overview:
The Manager’s Certificate is
attained by first attending two 5-day courses, covering ITIL
Service Delivery and Service Support. The courses provide practical
guidance on the design, implementation and management of a Services
Framework based on ITIL best practice guidelines.
The 1-day revision workshop helps prepare
delegates for the ISEB/EXIN examinations.
Target Audience
The courses are suitable for those IT Managers and Practitioners
who have been in IT for at
least five years, have relevant experience and hold the ISEB/EXIN
Foundation Certificate in IT
Service Management.
Prerequisites
Experience in IT Service Management and holder of ISEB/EXIN
Foundation Certificate in IT
Service Management.
Requirements:
| Required Exams |
|
|
ISEB Managers Certificate Examination (Part1) -
3-hour "closed book" written examination
ISEB Managers Certificate Examination (Part2) -
3-hour "closed book" written examination
|
Service Management: Service Delivery (SD) (5 day)
Service Management: Service Support (SS) (5 day)
Revision Day (RD) (1 day) |