Release, Control and Validation, 5
days
Overview:
The course builds on the general principles covered as part of the
ITIL® Foundation course. This enables the organisation to introduce
Change Management, Release and Deployment Management, Service
Validation and Testing, Service Asset and Configuration Management,
Request Fulfilment, Service Evaluation and Knowledge Management as
integral parts of its overall business-focussed Services
Framework.
Who will
benefit?
The course is suitable for individuals
who require a deep understanding of Release, Control &
Validation processes and how they may be used to enhance the
quality of IT service provision within an organisation. It offers a
natural career development path for practitioner staff who already
hold the ISEB/EXIN ITIL® Foundation Certificate.
At the end of the course,
delegates will be able to:
The purpose of Release, Control & Validation is to obtain
knowledge on ITIL terminology, process structure, roles, functions
and activities that will enable role focused capability and
competency in support of the Service Lifecycle approach as
described in ITIL. The course provides delegates with
practical guidance on the design and implementation of integrated
end-to-end processes based on proven industry best practice
guidelines. The course prepares delegates for the ITIL®
Capability examination in Release, Control &
Validation.
Course Content:
- Service Management as a Practice.
- Processes across the Service Lifecycle pertaining to the
capability of Release, Control and Validation management.
- Change management as a capability to realise successful service
transition.
- Service validation and testing as a capability to assure the
integrity and the quality of service transition.
- Service asset and configuration management as a capability to
monitor the state of service transition.
- Knowledge management as part of enhancing the on-going
management decision support and service delivery capability.
- Service request fulfilment and evaluation to assure meeting
committed service level performance.
- Common Service Operation activities related to Release, Control
and Validation processes.
- Organizing for Service Operation which describe functions to be
performed within Release, Control and Validation processes.
- Release Control and Validation process roles and
responsibilities.
- Technology and Implementation Considerations.
- Challenges, Critical Success Factors and risks.
- CSI as a consequence of effective Release, Control and
Validation processes.
Course
Prerequisites
Before taking the course it is recommended, though not required,
that candidates have exposure to basic concepts in IT and related
work experience of at least two years.
It is recommended that students should complete at least 21 hours
of personal study by reviewing the syllabus and relevant books in
preparation for the examination.
The course is assignment based, with a strong emphasis on practical
coursework, working as individuals and in teams.
Testing and
Certification
The purpose of Release, Control &
Validation is to obtain knowledge on ITIL terminology, process
structure, roles, functions and activities that will enable role
focused capability and competency in support of the Service
Lifecycle approach as described in ITIL.
The course provides delegates with practical guidance on the design
and implementation of integrated end-to-end processes based on
proven industry best practice guidelines.
The course prepares delegates for the ITIL® Capability examination
in Release, Control & Validation.
Follow on
Courses
Other ITIL® Service Capability courses
(5-day)
ITIL® Service Lifecycle courses (3-day)
foxMAPS – baseline current operation and outline implementation
roadmap
foxPRISM – web based process tool