SOLVE Methodology
Getting a learning programme right is not just about the
delivery of high quality training but the whole experience for
everyone involved. That is, ensuring that any training
delivered addresses the organisations strategic needs but also that
the booking, management, procurement and reporting meet our
customers objectives.
Using our SOLVE™ methodology, we are able to get at the heart
of your learning issues rapidly and solve them efficiently. Our
proprietary SOLVE methodology is a comprehensive, five-step
approach that gives us the ability to fully understand your
organisation's unique learning needs within the context of your
business goals, then design and implement a custom, measurable
solution.
Scope – We work closely with our customers to
scope the solution and agree the overall working processes.
Organise – Working within a Service Level
Agreement our Project Managers implement and manage the training
programmes, including the design, development and scheduling of the
required curriculum.
Learning Delivery – We use the most
appropriate delivery method for the audience, factoring in
preferred learning styles and diversity of the audience.
Validate – We validate your solution by
measuring the progress and performance. Where any issues are
identified these are rectified and any enhancements that may be
required are added to the programme.
Evaluate – We constantly evaluate our
performance, not only in the classroom but across all of our
services, ensuring that a high quality, timely and accurate service
is delivered to our customers.
Our SOLVE™ methodology is used and implemented by a dedicated
team of Global Knowledge learning experts. Your account manager
works with you day-to-day to do whatever it takes to get the job
done. The project manager oversees each phase of the development of
your learning solution to ensure successful coordination,
implementation, and communication. Learning experts provide deep
instructional design expertise and assess needs. Together with your
project manager, they facilitate any sponsorship and change
management requirements. Instructional designers work closely with
the learning expert to design your courseware and select the right
blend of modalities to achieve your learning goals.