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Service Management Overview

  • Kursuskode SMA
  • Varighed 1 Dag

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Kurset er tilgængeligt i følgende formater:

  • Firma kursus

    Et lukket firma kursus

  • Åbent kursus

    Traditionel klasserumsundervisning

  • Åbent kursus (Virtuelt)

    Live klasserumsundervisning du tilgår virtuelt

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Beskrivelse

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This 1 day course provides a general introduction to IT Service Management and how it can contribute to Business/IT alignment.

Kursusdato

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Målgruppe

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This course is aimed at IT and business staff and could be used as part of a formal awareness campaign or as an early introduction before a formal training programme of IT Service Management commences

Kursets formål

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At the end of the session, you will gain an awareness of:

  • Why service and service management are import in creating value.
  • ITIL4 as a way of managing products and services.

Kursusindhold

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  • Key concepts of the ITIL4 framework
  • Four Dimensions
  • Service Value System
  • Guiding principles
  • Continual Improvement model
  • Service Value Chain
  • Practices.

Forudsætninger

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There are no pre-requisites for this course.

Certificeringstest

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Recommended as preparation for exam(s):

  • None

Efterfølgende kurser

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The following courses are recommended for further study:

  • Service Management in Action (SMIA) – Business Simulation course
  • Other ITIL 4 Courses: Foundation (ILFN4, ILFN4B), and more.
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