Service Management Overview
- Kursuskode SMA
- Varighed 1 Dag
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Kurset er tilgængeligt i følgende formater:
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Firma kursus
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Åbent kursus
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Beskrivelse
ToppenThis 1 day course provides a general introduction to IT Service Management and how it can contribute to Business/IT alignment.
Kursusdato
ToppenMålgruppe
ToppenThis course is aimed at IT and business staff and could be used as part of a formal awareness campaign or as an early introduction before a formal training programme of IT Service Management commences
Kursets formål
ToppenAt the end of the session, you will gain an awareness of:
- Why service and service management are import in creating value.
- ITIL4 as a way of managing products and services.
Kursusindhold
Toppen- Key concepts of the ITIL4 framework
- Four Dimensions
- Service Value System
- Guiding principles
- Continual Improvement model
- Service Value Chain
- Practices.
Forudsætninger
ToppenThere are no pre-requisites for this course.
Certificeringstest
ToppenRecommended as preparation for exam(s):
- None
Efterfølgende kurser
ToppenThe following courses are recommended for further study:
- Service Management in Action (SMIA) – Business Simulation course
- Other ITIL 4 Courses: Foundation (ILFN4, ILFN4B), and more.
- SMA
- Service Management Overview
- Service Management & ITIL
- SMA | Service Management Overview | Training Course | Global Knowledge.
- Global Knowledge